Every worker delivering NDIS supports is personally bound by the NDIS Code of Conduct. This unit takes you through all eight elements, what each one asks of you, and what it gives the person you support.

A complaints process only works if people know it exists, feel safe using it, and get an answer. This unit covers WTC's process end to end — including what a person is entitled to expect, and what you do when someone raises something with you.

WTC's values are not decoration — each one exists because an NDIS obligation sits behind it. This unit connects the two, then covers the practical standards that make them visible: how you present, how you identify yourself, and how you behave in someone's home.

Boundary breaches are the most common source of conduct complaints in this sector, and they rarely start with anything dramatic. This unit gives you the four absolute rules, a way to judge a conversation in the moment, and words you can actually use.

The disability sector has a high burnout rate. WTC treats self-care as a professional practice rather than a personal indulgence, because a worker who is depleted cannot deliver safe, effective support. This unit covers the four domains and what WTC provides.

Choice and control is the central goal of the NDIS, and dignity of risk is the part workers find hardest. This unit covers what the person decides, what informed choice actually requires of you, and where the limits sit.

This unit covers what you do when a situation turns. It sets out duty of care, how to read an environment, the authority you have to refuse an unsafe drop-off, and the obligations that follow you off the clock.

Documentation is where NDIS audits most often bite, and privacy breaches are usually accidental rather than deliberate. This unit covers both halves: keeping information secure and consented, and writing records that stand up.

A case note is the evidence that a support was delivered, that it related to the person's goals, and that it can be claimed. This unit covers what has to be in one and how to write it.

In community disability support you are the primary barrier against transmission — there is no ward, no clinical team and no infection control nurse down the corridor. This unit covers hand hygiene, risk-based PPE, the donning and doffing sequences, and the transport protocol.

Most emergency training stops at \

Almost every rule in this unit exists because a person is waiting for a support. This unit covers how to manage your availability, what happens when you cannot make a shift, and why every change goes through the office rather than direct to the person.

Every hour and every kilometre comes out of someone's plan. This unit covers reading a shift correctly, staying inside the funded category, documenting kilometres, and how travel and broken shift allowances actually work.

Two rules that come up often and are usually asked in good faith. This unit covers why a worker's home is not a place a person can be taken, why children cannot come on shift, and the reasoning behind both — because the reasoning is what helps you explain it.