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NDIS
NDIS is short for the National Disability Insurance Scheme.
It is money from the government to pay for the support you need.
We wrote this in Easy Read.
That means we use short sentences and pictures.
You can ask someone to read this with you.
That could be a friend, a family member, or a support worker.
Some words in this are bold.
We explain those words in an orange box.
Easy Read
This is about who we are and how we can help you.
About this information
We are Wollondilly Total Care.
Our office is in Tahmoor.
We help people who have a disability.
We are a small team. You will get to know us.
We started in 2024.
We want to know you as a person. Not just a name on a list.
Who we are
Support worker
A support worker is a person who comes to help you.
They can help you shower, cook, shop, or go out.
Plan management
We look after the money in your NDIS plan. We pay the bills for you.
Support coordination
We help you understand your plan. We help you find the right people.
Core supports
A support worker helps you at home and when you go out.
Lawn and yard
We can mow your lawn and tidy your yard.
Home cleaning
We can clean your house. The same worker comes each time.
Totally Connected
Things to do with other people. Trips, groups and events.
About this information
We can help you in 6 ways.
You can pick 1 thing. Or you can pick all of them.
How to start with us
Step 1. You ring us or send us a message.
Step 2. We have a talk with you.
You tell us what help you want.
Step 3. We write down what you want.
You check it. You say yes or no.
Step 4. We start helping you.
You do not have to fill in a form on your own.
Your choices
You choose what help you want.
You choose who comes to your house.
You can say no at any time.
You can bring a person you trust to any meeting.
You can stop using us. You do not have to say why.
NDIS Commission
The NDIS Commission checks that people like us do a good job.
You can ring them on
They do not work for us. They are not on our side, they are on yours.
About this information
Sometimes things go wrong.
You can tell us. We want to know.
You can ring us. Or you can send us a message.
You will not get in trouble.
Your support will not stop.
If you do not want to tell us, that is okay.
You can tell the NDIS Commission instead.
About this information
We write down some things about you.
We keep them safe and locked away.
Only the people who help you can see them.
You can ask to see what we wrote about you.
If something we wrote is wrong, tell us.
We will fix it.
About this information
You can come and see us.
Shop 15, 161-173 Remembrance Driveway, Tahmoor NSW 2573
There are no steps. There is parking for people with a disability.
If you need help to read this, ring us. We will read it with you.
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