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Our story
More than a provider.
A family.
In Tahmoor, in the heart of the Wollondilly, there's a difference between being cared for and being known. Wollondilly Total Care was built on that difference.
Opened August 2024 · Three service lines, six services, one team
The beginning
We opened with one belief.
That people accessing NDIS supports deserve more than a service transaction. Not a case number. Not a rostered visit. A relationship.
That was August 2024, with one site and one team. It's still the thing every decision gets measured against — and it's why we'd rather grow slowly and stay ourselves than grow fast and become something else.
Why "family" isn't just a word
We can afford to know people. And we choose to.
Ask anyone who works with us and they'll tell you the same thing. Not because we're the biggest — because we go further. We remember birthdays. We celebrate milestones. We show up.
We know your name
Not your case number. The person who answers the phone has probably met you, and knows what you rang about last time.
We know the area
Local team, local relationships, local knowledge of what's actually available in the Wollondilly — not a directory someone printed in Sydney.
We stay
Low turnover means the person supporting you this year is likely the same one supporting you next year. That matters more than any policy.
Built to last
Warmth is never an accident.
Good intentions alone don't keep people safe, and they don't pass an NDIS audit. So alongside the relationships, we quietly built something else — quality processes, risk management, incident and complaint handling, and a team that trains and reviews constantly.
It's not the part participants see first. It's the part that means the warmth is never at risk, and it's why families who choose us tend to stay. It's why our team stays too.
Six things we won't compromise on
Our values, in plain words
Transparent
You'll always know where your funding is, and why we've made a call.
Invested in community
Local team, local relationships, local knowledge of what's actually available here.
Kind
In every interaction. Kindness is the baseline, not the bonus.
Devoted
To the people we support — not to a roster, a quota or a KPI.
Dependable
We show up when we say we will. That's the whole of it.
Quality care
The systems, training and rigour that keep people safe and help them thrive.
Quote from Gaby i.e.
"Bigger, for us, doesn't mean less personal. It means more people get to feel what our Wollondilly community already knows."
- Gaby, Operations Manager
Get to know us
Come and have a cuppa.
Whether you're brand new to the NDIS or thinking about changing providers — talk to a real person, and we'll walk you through it. No forms, no pressure.
Visit us
Tahmoor NSW
Shop 13, Remembrance Driveway, Tahmoor NSW 2573. Step-free access and accessible parking.
